What you’ll do ?
- Build relationships with key business partners and customers to uncover unmet needs, then recommend design and workflow solutions that help users achieve their goals.
- Bring to life surprising and actionable insights that influence product strategy and enable the development of usable, useful, and desirable experiences.
- Use your design thinking skills to facilitate, extract, and gain consensus on the best product design ideas to build out our next generation platform
- Translate insights into artifacts, visual stories, sketches, drawings, low/ high-fidelity wireframes, and prototypes
- Use effective communication and storytelling techniques to bring ideas to life, gain influence, buy-in, and adoption across a wide variety of teams and departments.
- Evangelize and champion user research and user experience design to executive audiences and be a strong change agent across the organization.
What you’ll need to succeed?
- BA/BS or advanced degree in Anthropology, Psychology, Human Computer Interaction, or design related field
- 5+ years of professional experience in user research (Enterprise or SaaS software strongly preferred)
- Ability to thrive as a heads down individual contributor as well as a heads-up collaborator managing a team of other UI/UX designers
- Experience in designing and conducting user research and informing product design decisions with research outcomes
- Ability to wireframe and articulate design recommendations based on research outcomes
- Demonstrated understanding of various usability studies, A/B, multivariate testing, and other evaluation techniques
- Ability to juggle multiple product initiatives and competing priorities in a fast paced environment
- High level of empathy; ability to relate to users from various perspectives and provide unbiased voice of customer feedback based on the research findings
- Self-motivated, execution-oriented, and ability to work autonomously
- A passion for observing user behavior and synthesizing insights into product design
- Excellent leadership, communication (story-telling, and visualization) skills
- Adept and Nimble at learning new domains, technologies, and processes
- Work closely with Product Managers and Engineering Teams to deliver best-in-class products with a user-centric focus